SHIPPING POLICY

How does the delivery process work?

• Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.

• After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.

• Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

We are committed to sustainability in our packaging while ensuring the safety of the orders dispatched. 

What is the range of locations to which Cherina ships their products?

Cherina does not ship internationally currently.

My order has been shipped. Now how can I track it?

After placing your order, you may check order status on user-account dashboard. As we prepare and ship your order within 24-48 hours of the confirmation, you can then check the status of your package through the 'Status' section on the 'My Orders' section.

What is the estimated delivery time?

We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)

• Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.

• While we are trying our best to avoid this situation, these products might delay your order.

• If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.

My order will be shipped in multiple shipments? What does this mean?

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.

Are there any shipping charges applicable on my order?

• We have standard shipping charges for most addresses.

• The shipping charges currently are - New customers- Free shipping on orders above 299 Existing customers- Free shipping on orders above 299.

• We are currently not accepting Cash On Delivery orders below Rs.499 or above Rs.50,000.

Does Cherina ship outside India?

Cherina does not ship internationally currently.